button in the top bar to open the upload monitor.
2. Switch to the 
tab to see only files that errored.
3. Hover the 
view and delete them there for good (see the warning below).
There is no way to delete a whole matter.
3. Or contact BriefTech support to arrange a higher storage allowance.
4. Re-open the **Upload Manager** and start the upload again.
{% hint style="warning" %}
**Deleting is permanent** — the **Delete** action removes files for good and cannot be undone. It is also the only thing that frees up space: **Move to bin** keeps files recoverable, but binned files still count towards your storage. Only delete files you are sure you no longer need.
{% endhint %}
See [File size and storage limits](/reference/file-size-and-storage-limits.md) for your storage allowance and what counts towards it.
## "Cannot add more files as it would exceed your storage limit"
Adding this file would push the combined size of the files you have already staged past your remaining storage allowance. Your allowance is set for your whole account — there is no separate per-matter limit. This is the check BriefTech runs on each file as you stage it; the *This upload would exceed your storage limit* message is the same allowance applied to the whole batch at once. BriefTech stops as soon as a file would take you over: that file, and any files after it in the batch, are skipped.
1. Free up space (see above), or contact BriefTech support to arrange a higher allowance.
2. Re-open the **Upload Manager** and add the skipped files again.
## "…exceeds the 260-character path limit"
This check applies when you **drag and drop** files or folders into BriefTech. It rejects any item whose path is longer than 260 characters before the upload starts. The 
button does not apply this check.
There are two common causes, and each needs a different fix:
**The path inside the folder you dragged is too long.** BriefTech measures the path from the item you dragged, not from where it sits on your computer — so moving the folder to a shorter place on your drive makes no difference.
1. Shorten the folder and file names *inside* the folder you are dragging, or drag from further down the folder tree so there is less path above the files.
**Windows cannot open the file because its full path is too long.** This is Windows' own 260-character limit on the whole path, starting `C:\Users\...`.
1. In Windows Explorer, move the file or its enclosing folder closer to the root of the drive — for example, from `C:\Users\...\Documents\Cases\2024\...` to `C:\Cases\`.
2. Then drag the file into BriefTech again.
If neither fix applies, add the files with the 
on the failed row, or 
to retry every Error row at once.
3. If the same file fails repeatedly, try uploading it on its own to isolate the problem.
4. If it still fails, contact support with the file name and the exact error message.
## Cancelled upload
Not a failure — someone (or something) cancelled the upload before it finished, so it stopped partway. A cancelled file shows a 
badge (not an 
badge) and has no error message or tooltip to read.
* Open the 
tab in the upload monitor and click on the row to re-queue the file.
## Related
| Upload monitor | Status badges, filter tabs, and actions in the upload monitor. | Upload monitor |
| Upload documents | Add documents to a matter from the Files tab. | Upload documents |
| File size and storage limits | Per-file and per-account upload limits. | File size and storage limits |
| Reprocess a failed document | Fix a document that uploaded successfully but failed during processing. | Reprocess a failed document |