Matters list: states and indicators
The icons, badges, and metadata shown on each matter in the Matters list.
The Matters list shows every matter you own or that a colleague has shared with you. Each row is one matter, and the icons, badges, and captions on it show that matter's state at a glance. This page explains what each indicator means and when it appears.
For what you can do from this screen — creating, searching, filtering, pinning, sharing, and archiving matters — see Find, organise, and archive your matters.
Matter icon
The icon at the left of each row shows whether the matter is yours or shared with you.
A plain folder (blue)
A matter you own.
A folder with a person (lighter blue)
A matter another user has shared with you.
Name and identifier
The matter's name is shown in bold at the top of the row. If a matter has no name, its identifier is shown in place of the name. The identifier also appears as the first line of grey caption text beneath the name.
Status badge
A badge appears beside the matter name to flag its status.
Archived (grey)
The matter has been archived. Archived matters are hidden by default — the status filter (the second dropdown above the list, which shows Active until you change it) must be set to Archived or All statuses for them to appear.
On a matter you own, the row's archive action also reflects this state: an active matter shows an amber archive action 
, and an archived matter shows a green restore action 
in its place. For how to archive and restore matters, see Find, organise, and archive your matters.
Shared-matter indicators
These appear only on a matter another user has shared with you.
Shared by: name
The owner who shared the matter with you, shown by their display name — or their email if they have no display name set, or Unknown if neither is available.
Role badge
A colour-coded badge showing the role you were given when the matter was shared with you. Sharing gives editing access. For what that lets you do, see Matter roles and permissions.
A shared matter's row carries only the pin control. The edit, share, archive, and restore actions are not shown at all on a matter someone has shared with you, because those are reserved for the matter's owner — see Matter roles and permissions.
The list of shared matters is loaded once when you open the Matters screen. A matter that a colleague shares with you while you are already on this screen does not appear until you reload the page.
Activity metadata
The last line of caption text on each row summarises recent activity.
Last accessed
When you last opened the matter, in the largest unit that fits: Last accessed just now, then minutes (5m ago), hours (6h ago), yesterday, days (3d ago), months (3mo ago), and years (2y ago). Shows Never accessed if you have never opened it.
N docs
The number of documents in the matter, including any you have moved to the Bin — the count falls only when a document is deleted permanently. An empty matter shows 0 docs. This total is a stored figure refreshed as documents are processed or permanently removed, rather than a live tally, so it can briefly differ from the Files list while a document is still uploading or being processed.
Pinned matters
A filled amber pin
The matter is pinned.
A grey outlined pin
The matter is not pinned.
A pinned matter is sorted to the top of the list, above unpinned matters, whatever the search and filters are set to. Below the pinned matters, the list is ordered by the matter you opened most recently, then by the most recently changed, then by the most recently created — so the order shifts as you work. To pin or unpin a matter, see Find, organise, and archive your matters.
Empty list
Whenever the list has nothing to show, it is replaced by the message No matters match your filters. It is the only empty state, so you see it even when nothing is being excluded:
on a new account, before you have created or been shared any matter; and
briefly while the list is still loading, because this screen shows no loading indicator.
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